Hewlett Packard has announced a recall of batteries supplied with selected models of laptops sold throughout 2013 to 2015 or sold as spares in the same period, following reports of overheating and fire risk.
According to HP's announcement of the recall, published on the 14th of June ahead of a programme of notification to affected customers, the batteries affected by the flaw were supplied through HP and authorised partners between March 2013 and August 2015 inclusive. During this time, the faulty batteries were sold as being compatible with or supplied with HP and Compaq branded laptops, the HP ProBook range, HP Envy range, HP Pavilion range, and Compaq Presario range, or supplied as a replacement for a faulty or damaged battery.
'The affected batteries have the potential to overheat, posing a fire and burn hazard to customers,' the company has warned in its statement to customers. 'HP’s primary concern is for the safety of our customers. HP strongly encourages customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. HP will provide a replacement battery for each verified, affected battery, at no cost to you. Customers may continue to use the notebook without the battery installed by connecting the notebook to external power.'
HP is providing a software-based validation utility as well as a manual validation form on its website for customers to check their systems for coverage in the recall.
According to HP's announcement of the recall, published on the 14th of June ahead of a programme of notification to affected customers, the batteries affected by the flaw were supplied through HP and authorised partners between March 2013 and August 2015 inclusive. During this time, the faulty batteries were sold as being compatible with or supplied with HP and Compaq branded laptops, the HP ProBook range, HP Envy range, HP Pavilion range, and Compaq Presario range, or supplied as a replacement for a faulty or damaged battery.
'The affected batteries have the potential to overheat, posing a fire and burn hazard to customers,' the company has warned in its statement to customers. 'HP’s primary concern is for the safety of our customers. HP strongly encourages customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. HP will provide a replacement battery for each verified, affected battery, at no cost to you. Customers may continue to use the notebook without the battery installed by connecting the notebook to external power.'
HP is providing a software-based validation utility as well as a manual validation form on its website for customers to check their systems for coverage in the recall.
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