Hewlett Packard has expanded a recall programme for faulty fire-hazard batteries, covering an estimated 101,000 customers throughout North America alone, in addition to those batteries it recalled in June last year.
In June 2016, HP warned customers that selected batteries sold between 2013 and 2015 inclusive were fire hazards. The batteries were supplied with HP and Compaq branded laptops as well as being sold separately as accessories, with a total of approximately 48,000 affected units sold in North America alone.
Now, though, the company has discovered that the problem goes further than expected and is issuing an expanded recall after receiving a report of a user's laptop causing 'melting and charring' which resulted in $1,000 in property damage - though, thankfully, no injuries. The freshly expanded recall covers 101,000 more batteries sold throughout North America with an additional, unspecified number affected globally.
'The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP Envy, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016,' HP explained in a statement on the recall, 'and/or were sold as accessories or spares, or provided as replacements through Support. Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power. HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost.'
Anyone with an HP or Compaq laptop purchased between 2013 and 2016 or who has purchased an HP laptop battery between those dates is advised to check their battery against the recall database, even if they had already done so for the original recall last year.
In June 2016, HP warned customers that selected batteries sold between 2013 and 2015 inclusive were fire hazards. The batteries were supplied with HP and Compaq branded laptops as well as being sold separately as accessories, with a total of approximately 48,000 affected units sold in North America alone.
Now, though, the company has discovered that the problem goes further than expected and is issuing an expanded recall after receiving a report of a user's laptop causing 'melting and charring' which resulted in $1,000 in property damage - though, thankfully, no injuries. The freshly expanded recall covers 101,000 more batteries sold throughout North America with an additional, unspecified number affected globally.
'The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP Envy, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016,' HP explained in a statement on the recall, 'and/or were sold as accessories or spares, or provided as replacements through Support. Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power. HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost.'
Anyone with an HP or Compaq laptop purchased between 2013 and 2016 or who has purchased an HP laptop battery between those dates is advised to check their battery against the recall database, even if they had already done so for the original recall last year.
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