Warner Bros. offers Arkham Knight buyers a full refund
November 2, 2015 | 11:37
Companies: #steam #warner-bros
Warner Bros. have officially thrown in the towel on Batman: Arkham Knight's Windows port, following its return to the platform, and is offering buyers a no-quibbles full refund while admitting that there are bugs in the game it 'cannot fix'.
The latest in the Batman: Arkham franchise, the Windows port of the game has proven an absolute nightmare for publisher Warner Bros. Game-crashing and performance-sapping bugs were so bad at launch that the company withdrew the game from sale in the face of a flood of one-star reviews, working on several patches before relaunching it late last month with the promise that all was well. Sadly, the promise proved empty: those who have installed the latest version of the game are still finding it buggy and badly-performing, especially compared with the far smoother and less troublesome console ports.
To placate fans, Warner Bros. has announced that it is offering anyone who bought the Windows release a full and unconditional refund, regardless of how long they have played the game. 'We are very sorry that many our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve, but understand that many of you are still experiencing issues,' a company spokesperson claimed. 'Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC.'
The refund offer includes money spent on the Season Pass for downloadble content, but only if returned with the game as a bundle. It also currently only affects those who purchased the game through Steam; the company has yet to detail how those who purchased it at retail - not an option in the UK thanks to a digital-only release - or through alternative distribution services can take advantage of the offer.
'For those of you that hold onto the game,' the spokesperson added, 'we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix' - suggesting that there are fundamental issues which are not going to get better any time soon, even as the company pledges to release ports of the game on OS X and Linux early next year.
The latest in the Batman: Arkham franchise, the Windows port of the game has proven an absolute nightmare for publisher Warner Bros. Game-crashing and performance-sapping bugs were so bad at launch that the company withdrew the game from sale in the face of a flood of one-star reviews, working on several patches before relaunching it late last month with the promise that all was well. Sadly, the promise proved empty: those who have installed the latest version of the game are still finding it buggy and badly-performing, especially compared with the far smoother and less troublesome console ports.
To placate fans, Warner Bros. has announced that it is offering anyone who bought the Windows release a full and unconditional refund, regardless of how long they have played the game. 'We are very sorry that many our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve, but understand that many of you are still experiencing issues,' a company spokesperson claimed. 'Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC.'
The refund offer includes money spent on the Season Pass for downloadble content, but only if returned with the game as a bundle. It also currently only affects those who purchased the game through Steam; the company has yet to detail how those who purchased it at retail - not an option in the UK thanks to a digital-only release - or through alternative distribution services can take advantage of the offer.
'For those of you that hold onto the game,' the spokesperson added, 'we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix' - suggesting that there are fundamental issues which are not going to get better any time soon, even as the company pledges to release ports of the game on OS X and Linux early next year.
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